Les Impressions OVIU

Terms of Service

Updated October 31, 2026

These terms describe the use of oviu.ca and OVIU Order Notifications, operated by Les Impressions OVIU in Saint-Constant, Québec, Canada. They apply together with the details agreed for your individual request. Nothing in these terms excludes rights or protections available under applicable law.

Using our services

Provide accurate contact information and request details. Do not misuse the website, attempt unauthorized access, interfere with its operation or upload harmful files. If submitting a request on someone else’s behalf, you must have permission to provide their information and instructions.

Requests, quotes and payment

Sending a basket, design or quote request records your request for review. An automated receipt does not confirm payment, production or acceptance of a final order. OVIU reviews the specifications and confirms the final quote, applicable taxes, delivery charges and arrangements before proceeding. Any payment request should identify what you are paying for. Online payments are processed through Square.

Published prices and promotions apply according to their stated conditions. Confirm any custom requirements, quantities, extra print areas and delivery arrangements with OVIU. We will communicate any discrepancy before asking you to approve a revised quote.

Artwork and customization

You retain your rights in artwork you supply. You give OVIU permission to use it as needed to prepare and fulfill your request, including producing previews and working with service providers involved in fulfillment. You must hold the rights or permissions needed for requested artwork, logos, text and other content. This permission does not itself authorize public marketing use of your artwork.

Check product, size, colour, spelling and placement carefully, and review any proof provided before approving production. Screen colours and previews are illustrative; physical materials, print appearance and placement may vary. Discuss any precise matching requirements before production.

Turnaround, delivery and tracking

Published turnaround times are estimates. Production timing, availability and delivery arrangements are confirmed for the request. Delivery and taxes are confirmed with the final quote. Tracking displays OVIU’s saved request status and may not represent a carrier’s live location or tracking feed.

Changes, cancellations and product concerns

Contact OVIU promptly to request a change or cancellation. Available options depend on whether materials have been ordered or production has started. We will explain any proposed charges and available remedies before agreeing a change. If an item is damaged, incorrect or otherwise problematic, contact us with your reference and a description so we can review and resolve the concern. These terms do not impose a blanket no-refund rule or limit applicable consumer rights.

Appointments and website-design services

An appointment request reserves a discussion time according to the booking confirmation; it is not an agreement to purchase a website. Website scope, features, pricing, delivery, hosting, maintenance and responsibilities must be agreed for the individual project. Contact us if you need to reschedule.

Ask OVIU

The AI chatbot offers general assistance based on published information. It may misunderstand questions or provide inaccurate answers. Confirm important product, price and timing details with OVIU. Enter private tracking details in the designated tracking form rather than the chatbot.

WhatsApp notifications

WhatsApp order updates are optional. By selecting the updates option, you ask OVIU to send transactional messages about your submitted request to the supplied WhatsApp number. Delivery depends on WhatsApp availability and account settings and is not guaranteed. Reply STOP to stop automated updates. This does not cancel your order or delete its records. Contact OVIU through the website’s contact channels if you need help.

Privacy and service availability

See our Privacy Policy for data handling and data-deletion instructions for deletion requests. Website features may change or be temporarily unavailable. If a form or service fails, contact OVIU to confirm whether your request was received. Changes to these website terms will be dated on this page; changes to an agreed order require communication with the customer.

Contact

For questions about these terms or your request, contact Les Impressions OVIU on WhatsApp or call +1 (514) 707-6991.