Les Impressions OVIU

Privacy Policy

Updated October 31, 2026

This policy explains how Les Impressions OVIU (OVIU), based in Saint-Constant, Québec, Canada, handles information through oviu.ca and OVIU Order Notifications.

Information you provide

When you submit a request or appointment, we receive the contact details, product selections, artwork, instructions and appointment preferences you provide. Requests may include technical information such as browser or device details to help operate and protect the service. We use this information to respond, prepare quotes, fulfill requests, arrange appointments and provide support.

Designs and browser storage

The Designer saves designs, uploaded images and your basket in your browser to help restore your work. Contact details are not included in those local design saves. You can remove saved work in the Designer or clear your browser’s site data. Submitted requests and artwork are stored separately by OVIU for processing.

Privacy preferences

We save your privacy choice and requested light or dark theme on your device. Remembering your language is optional and can be changed through Privacy preferences. OVIU does not currently use advertising trackers or audience analytics.

Ask OVIU chatbot

When AI is active, your question and recent conversation context are sent to Cloudflare to generate a response using OVIU’s published information. Avoid sending payment information or sensitive personal details in chat. Use the tracking form for private order details. Chatbot responses can be inaccurate; contact OVIU to confirm information relevant to your request.

Optional WhatsApp order updates

If you select the WhatsApp updates option when submitting a request, OVIU uses your phone number, language preference, name, request reference and status to send transactional updates through Meta’s WhatsApp Business Platform. We keep a record of that consent and message-processing or delivery status. This opt-in is separate from marketing consent. Reply STOP to stop these automated updates. We retain an opt-out record to respect your choice. To request resuming updates, contact OVIU.

Service providers and payments

Our hosting and storage services process website data, Cloudflare supports the AI chatbot, Meta processes WhatsApp messages, and Square processes online payments. Payment information entered in Square’s checkout is handled by Square. These providers have their own privacy policies and may process information outside Québec or Canada. We share information needed to deliver the requested services, protect the website or meet applicable obligations.

Retention and protection

We retain information for request fulfillment, customer support, transaction records, security and applicable recordkeeping obligations. Retention depends on the purpose and record type; we do not promise a fixed deletion date for all records. We restrict administrative access and use safeguards including encrypted storage of messaging credentials. No online service can guarantee absolute security.

Your choices and requests

You can contact OVIU to request access, correction or deletion of your information, withdraw optional messaging consent, or raise a privacy concern. We may ask for information needed to verify that the request concerns your data. Some records may need to be retained for applicable obligations or disputes; we will explain relevant limitations.

Read data-deletion instructions

Contact OVIU about privacy

Contact Les Impressions OVIU through WhatsApp or call +1 (514) 707-6991. Ask for the person responsible for privacy and include “Privacy request” in your message. Do not send identity documents or payment details unless a secure verification method has been arranged.

We will update this page when our practices change.